I just finished my second year working nights at Convergys for NetApp. It has been a good experience most of the time, supposing that challenges are going to take place no matter where you work. I spend time there with some great people, which makes the experience of working at night more tolerable and sometimes downright entertaining. NetApp has a lot of great products that we support, and it is a pleasure speaking with NetApp customers. Occasionally we are called for issues that are not ours but we try to help the customer see where the issue is so it can be resolved.